Refund policy

Return & Refund Policy — Jyovera 

Last updated: 2nd, April 2026

We want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns within 5 calendar days of delivery for a refund or exchange, provided the item meets our eligibility criteria.

Eligibility for Returns:

  • Timeframe: You must initiate the return process within 5 calendar days of the delivery date of your item.
  • Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached. Products showing signs of use, wear, or damage not due to a defect will not be accepted.
  • Original Packaging: Please return items in their original packaging to protect them during transit.
  • Proof of Purchase: A valid order number or proof of purchase is required for all returns.

Non-Returnable Items:

Certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Perishable goods
  • Customized or personalized items
  • Items marked as "final sale."

How to Initiate a Return:

  1. Contact Us: To start a return, please email us at jyovera_toe@gamil.com with your order number and a brief explanation of why you wish to return the item.
  2. Await Instructions: We will review your request and, if eligible, provide you with detailed instructions on how to return your item, including the return shipping address for the supplier. Please do not send items back to us without prior authorization, as they will not be accepted.
  3. Ship Item: Pack the item securely and ship it back according to the instructions provided. Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

Refunds (if applicable):

Once your return is received and inspected by our supplier, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at jyovera_toe@gmail.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jyovera_toe@gmail.com , and we will guide you through the process.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately at [Your Customer Service Email Address] with photos of the item and its packaging. We will work with our supplier to resolve the issue as quickly as possible, which may include a replacement or refund.

Return Shipping Costs:

  • Customer Responsibility: For returns due to reasons other than receiving a defective or incorrect item, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Our Responsibility: If you receive a defective or incorrect item, we will cover the return shipping costs.